Refund policy

Returns & Refunds Policy

Thank you for shopping at Magbyz Hair. We take pride in the quality of our products and want you to be completely satisfied with your purchase. Please review our policy regarding returns, cancellations, and refunds below.

14-Day Return Policy

We accept returns on eligible items within 14 days of delivery. To be eligible for a return, items must be unworn, unaltered, in their original packaging, and in the exact condition you received them.

Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service.
Shipping Costs: Please note that all initial shipping costs are strictly non-refundable. If your refund is approved, the original shipping fee will be deducted from your total refund amount.

Local Pickup Return Policy

Our return window for local pickup is structured slightly differently than our 14-day shipped order policy:

14-Day Return Window: Pickup orders are eligible for return within 14 days of your order date (or within 7 days of collection, whichever comes first).
Condition of Items: All items must be unused, unworn, and in their original packaging with original tags attached. Hair extensions or bundles must not be unravelled, brushed, or altered in any way.
How to Initiate a Return: To request a return, reply directly to your order confirmation email or contact us at info@magbyzhair.ca. Studio drop-offs for returns are accepted by appointment only.

Uncollected Local Pickup Orders

Abandoned Orders: Orders left uncollected past the 7-day window without prior notice or an approved extension will be cancelled.
Restocking Fee: Cancelled pickup orders will be refunded to the original payment method, minus a 15% restocking fee to cover handling and holding costs. Custom or final sale items are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective, we will make it right immediately.

You must contact us within 48 hours of receiving your package.
Please email info@magbyzhair.ca with your order number and clear photographic evidence of the damage so our team can evaluate the issue.